We're sorry to hear that! If your product arrived damaged, please follow these steps right away:
Before Opening the Box
If the box is visibly damaged, take clear photos of the box before opening it.
Take Photos of Everything
Damaged item(s)
Outer packaging
Shipping label (must be visible in at least one photo)
Contact Us Within 7 Days
Email [email protected] with:
Your order number
Description of the damage
The photos listed above
What Happens Next
Once we assess the issue, we’ll offer:
A replacement
A refund
Or another suitable resolution
Note:
In some cases, we may request the return of the damaged item.