Please can you open a returns request here:
https://returns.shopsta.com
And use your order number and your email address.
This will find the order and request the return. As soon as the request is accepted, an email with the return address will be sent to you. Please also include your order number within the box on a piece of paper and your name so we can identify the package and refund you for the item.
Please keep the item sealed if it's in sealed condition.
Once we receive the item back into our warehouse, we will process the refund as per your request.